If you receive an email, text, or call claiming to be from AAHA FM and requesting your account or payment information — unless related to a ticketed complaint — it likely did not originate from us. Here’s how to protect yourself:

How to Recognize Suspicious Communication

• We never ask for credit/debit card details, bank account numbers, or passwords via text, email, or phone call.
• We do not request payments via third-party vendors, websites, or applications.
• We never ask you to install remote access tools like TeamViewer, AnyDesk, etc.
• Be cautious if a message directs you to an unfamiliar URL. Avoid clicking it. If already clicked, do not submit any data.
• Our customer support is accessible only via our app or official email.

What to Do If You Receive a Suspicious Message

• Do not click links or reply to the message.
• Do not follow any directions in the email, text, or call.

If You Already Clicked a Link or Shared Info

• Immediately change your AAHA FM password.
• Update passwords on any services using the same credentials.
• Contact your bank if you submitted payment info.

Tips to Stay Secure

• Be cautious about sharing personal data, even when it seems legitimate.
• Avoid clicking suspicious links or downloading unknown apps.
• Verify senders' email addresses before trusting content.
• Hover over links on a desktop to preview the actual URL.
• Install antivirus software to protect your devices.

If you believe you've received a suspicious message or call, or if your email was changed without your permission, contact us at security@aahafm.com.